Installation & Connectivity

Connecting your School to the LGfL Broadband

Installation Stages

  1. LGfL will complete a site survey with a school representative present

A site survey will be required to determine the best mutually acceptable route for the new connection. Your site may be classified as “On-Net” if it can be served directly by Virgin Media Business or “Off-Net” if another telecoms company (usually BT) is needed to provide the ‘last mile’ connection to your establishment.

To find out if your site is “On-Net” or “Off-Net”, you will need to log into the LGfL Support Site, select the "My Account" tab, choose "LGfL’s deployment" from the menu, then select "Virgin Media" tab. The relevant information is displayed in the Site Status section. To gain access to the LGfL Support Site, review the next section on Setting up your school to access support, resources and services

For On-Net sites, Virgin Media Business will contact the site to make an appointment for a surveyor to attend and undertake the survey.

If your site is Off-Net, BT will contact the site to make an appointment for their surveyor to attend and undertake the survey.

BE AWARE of the points below, as they may delay your connection

The surveyor will not have been DBS checked, so it is essential that they are accompanied throughout the survey visit. If re-visits are requested due to staff not being present for the visit, this may incur an additional charge of at least £250.

If your site was built before 2000 it is a legal requirement that you have an Asbestos Report available to view on-site. When the planner visits your site, they will request to see your Asbestos Report. If this is not available, then the site survey cannot be completed, and may incur an additional charges.


2. School to review cabinet space and power requirements for broadband equipment

You will need to ensure that there is sufficient space in your equipment cabinet to accommodate the new equipment you will receive as part of your LGfL Broadband service. Details of the space needed can be found in the LGfL Support Site, select the "My Account" tab, then choose "LGfL’s deployment" from the menu, then select the "Equipment" tab.

You will also need to ensure sufficient power sockets are available. Again, the requirements can be found in the "Equipment" tab.

In addition to the equipment and power requirements shown in the LGfL Support Site, it is possible that additional equipment while be provided by LGfL requiring an extra 45mm of height in your rack and an additional power socket may be needed.

If your connection will be 200Mbps or higher, a suitable Uninterruptible Power Supply (UPS) should be considered. These requirements will be confirmed to you during the site survey.

BE AWARE of the points below, as they may delay your connection

If enough cabinet space or power sockets are not available when the survey is made it is likely to result in your installation being put on hold until you are able to advise that sufficient rack space has been provided.

Any wall-mounted cabinet to be used for the LGfL service must not be mounted with the top of the cabinet higher than 2.5 metres. If a cabinet exceeds this height, the delivery will not be able to go ahead as the engineer is not allowed to work at that height. This also applies to any work required to rectify faults in the future.

Installed equipment can be noisy and, in summer, generate unwelcome heat and may be regarded as unsuitable for installation in an office or classroom environment.

Where the site has an existing service prior to the provision of the LGfL service, the responsibility for having this service ceased and disconnected, and the equipment removed, lies with the site.

Where the rack space and power requirement (see above) is dependent upon the removal of existing equipment, this must be carried out prior to the installation of the LGfL service.

3. School representative then approves the route for broadband connection

For On-Net sites, following the site survey, the resulting plan of the cabling route will be uploaded by Virgin Media Business to the LGfL Support Site, select the "My Account" tab, then choose "LGfL’s deployment" from the menu, then select the "Documents" tab. A school representative will need to confirm the route within the LGfL Support Site for the installation to continue.

For Off-Net sites, the route will be agreed between the site representatives and the BT planner at the end of the survey and will not be posted on the LGfL Support Site. BT will then plan the work and contact the site when they are ready to proceed with the installation.

BE AWARE of the points below, as they may delay your connection

Any delay in the approval of route will delay the installation date, therefore, it is important to review and approve the route as soon as possible once it is available on the LGfL Support Site.

The site representative who is authorised to approve the route, and anyone with a concern regarding the cable route must attend the site survey. If re- visits are requested due to staff not being present, subsequently requesting a change of route, may incur an additional charge of at least £250.

4. LGfL seek approval from building owner for civil engineering works

As part of the installation of the LGfL broadband, some sites will need to have some civil engineering works (‘civils’) undertaken in order to complete the route of the new fibre onto the site and into the building.

To proceed with the civil engineering, permission will be sought by Virgin Media Business from the site owner (e.g. LA, Diocese, Academy or Foundation) for the route and associated works. This permission is called "Wayleave".

Once the Wayleave has been agreed and signed, then the civil engineering works can commence. These works occur both offsite and onsite within the school building. Onsite works will be undertaken with your cooperation in providing access to key parts of your site. These works are generally completed within working hours.

BE AWARE of the points below, as they may delay your connection

Because the department responsible for signing the Wayleave agreement feels little or no impact if they do not take swift action to support the site’s installation, this process can be subject to significant delay.

Some of these organisations have sought to levy charges for handling the agreement or declined to agree a bulk Wayleave. This can sometimes introduce an additional cost and significant delays for installations.

If your school becomes aware that the Wayleave issue is blocking their installation, you are strongly encouraged to contact the site owner to point out the establishment’s requirements and timescales.

5. School test and sign off broadband connection

For On-Net sites, Virgin Media Business engineers will fit the cable into the agreed location, usually your network cabinet. They may fit a fibre tray and some termination equipment at this stage. You will need to witness several simple tests to demonstrate the new service is working and confirm a record of this. This will be via a sign-off sheet presented to you by the Virgin Media Business engineer.

For Off-Net sites, BT engineers will fit the cable into the agreed location, usually your network cabinet. They may fit a fibre tray and some termination equipment at this stage. They will then test the circuit. If testing is successful, BT will advise Virgin Media Business and Virgin Media Business will then contact the site to arrange a date for you will need to witness several simple tests to demonstrate the new service is working and confirm a record of this. This will be via a sign-off sheet presented to you by the Virgin Media Business engineer.

BE AWARE of the points below, as they may delay your connection

If testing is not successful, this may require works to take place off-site and thus a second site visit may need to be scheduled.