BridgeTheDivide Support Site

Contact us for help

Delivery and Device commissioning

For more information regarding delivery or device commissioning, please see delivery and deployment information below.

Faulty Devices and Billing Issues

For support with faulty devices or with billing please log a support ticket below.

Escalations

In the unlikely event you need to escalate an issue, please contact Bridge the Divide Customer Success Manager, Steven Smith

steven.smith@lgfl.net

Anything Else

For any other queries or support please email

Bridgethedivide@lgfl.net

or call:

0208 408 4455 (option 4)

Delivery Information

Dispatch of devices

We aim to dispatch devices within 7 days of your order, often quicker. You will be notified once the devices have been dispatched, and they should arrive within 2 working days of the dispatch date. In most cases delivery will be by DPD courier. Boxes will be branded CDW, our supplier partner.

For larger volume orders, your devices will arrive on pallets, so the #BridgeTheDivide team will contact you to check delivery and access requirements before dispatch.

Trolleys will be dispatched separately from devices on the timescale advised at the point of quote and order. They will come direct from the manufacturer via a kerbside delivery service.

Upon delivery of devices

Once the equipment arrives, please check the delivery and advise us within 14 days of any discrepancies with the order by logging a support ticket here.

Devices come with a standard 1-year manufacturer's warranty and these have been registered automatically.

For schools that have purchased extended warranties, these will also be registered by LGfL on your behalf, and you will receive a notification within a couple of weeks of delivery.

Details on how to set up your trolley visit - https://www.lockncharge.com/eu/support/joey-carts/

Faulty Devices

If your device fails within 30 days of delivery this will be managed as a DOA or "Dead on Arrival" and will be swapped out for a new device.

If the device fails after 30 days it will be managed under the appropriate warranty arrangement.

In either case, please raise a support ticket here, providing the device serial number(s) and the nature of the fault.

If you still require further support please log a support ticket below

Deployment Guides

The Beginners guide to Chromebooks and G-Suite set up.

A beginner video to explain what G-suite Education is and what Chromebooks are to allow you to understand and make the most of your Chromebooks.

The Intermediate guide to Chromebooks and G-Suite set up.

An Intermediate level video for those that have Google G-Suite education and now want to get started with it.

The Advanced guide to Chromebooks and G-Suite set up.

An advanced video for those that have Google G suite for Education and are familiar with the interface of it. It is also aimed at those that have received their Chromebooks.

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