Meet the team whose mission is the advancement of education

Chief Executive Officer

John Jackson


John helped to found LGfL in 2001 and held senior leadership and advisory roles in both central and local government and is passionate about harnessing digital innovation to inspire children and teachers to enable education transformation. John has been named in the top 25 IT Leaders in the UK and is currently a member of the DfE National EdTech Advisory Group.

Customer Success Management

Paul Smith

Service Delivery Lead

Paul has held senior positions within leading Telco companies. Paul’s role incorporates ownership of all service management activity and to make sure services run smoothly and quickly! Paul has huge experience of the telecommunications industry.

Siân Shordon

Customer Success Manager

Siân joins LGfL with 34 years’ experience in local and central government, with the last 17 years focused on schools and pupils being able to safely access and harness technology. She will be supporting schools moving to LGfL and ensuring that all schools are making the most of their LGfL service.

Jose Kingsley

Customer Success Manager

Jose has worked both Education and Public Sector roles. He is a Microsoft 365 Specialist with a focus on Teaching and Learning integration and Cloud migration. He has supported schools in effectively adopting Cloud technology Nationwide to enhance Teaching, and Success Cloud adoption. Jose now works on Customer Success and Onboarding new schools joining the LGfL community.

Steven Smith

Customer Success Manager

Steven has 18 years of experience in education and local government, having started as a primary school teacher. In recent years he managed the school IT service at a Local Authority, supporting schools to get the most out of technology and their LGfL services. As Customer Success Manager, Steven will be supporting schools participating in the #BridgeTheDivide initiative, ensuring that they receive a high quality service.

Service Delivery

Lee Murrey

Incident Manager

Lee has worked for a large Academy Trust and has also held a Global role within a large communications company. Lee works within the Operations team, he is responsible for Incident Management and proactively monitors all customers connections and outages 24/7 ensuring that downtime is kept to a minimum.

Dave Thomas

Local Government Service Management Lead

Dave has worked in the Public Sector for many years and has experience in a number of IT related roles. He looks after LGfL’s Local Government service management function and a primary responsibility of his role is as a ‘Customer Champion’ to take ownership of customer service issues and to work with our technology partners and the customer to get service issues resolved quickly and efficiently.

Dickon Exton

Fibre Provisioning Lead

Dickon manages the delivery of fibre into schools and works with our technology partners to ensure a trouble free journey for schools joining the LGfL community. Dickon also makes sure that changes in the speed of your connection and any B-end shifts are undertaken as effectively and efficiently as possible.

Safeguarding and CyberSecurity

Mark Bentley

Safeguarding and CyberSecurity Lead

Mark was a secondary school teacher who now leads LGfL’s centres of excellence in safeguarding and cybersecurity. He is passionate about keeping children safe and schools secure. Mark plays an active role nationally advising government and suppliers on safeguarding matters.

Mubina Asaria

Online Safeguarding Consultant

Mubina is passionate about empowering young people online through the positive use of technology. She has worked with primary and secondary schools to develop their online safety provision, has completed a Masters on whole-school approach to tackling cyberbullying through peer-mentoring, and was the Ealing Council Prevent Schools Adviser, where she established a national reputation as a Prevent expert.

Gareth Jelley

Product Security Manager

Gareth has worked in IT with Schools for 17 years, working with individual schools and MATs. He is currently responsible for supporting the development of LGfL’s Cyber Security Centre of Excellence and managing LGfL’s security products.

Teaching & Learning

Bob Usher

Content Manager

Bob Usher was a former secondary school teacher and pastoral & curriculum leader. Bob leads LGfL’s work on the curriculum content and learning resources and has been responsible for a range of ground-breaking initiatives including the acceleration of new technologies such as Augmented and Virtual Reality across the curriculum.

Laura Smith

Learning Resources Consultant

Laura has 23 years of primary teaching, many of which were spent as a senior leader. Her last role was Deputy Head which included time spent as Acting Head. She now supports schools in creatively using the LGfL Curriculum and Learning Resources.

Bradley Dardis

Learning Resources Consultant

Bradley has been a Primary Teacher for over 14 years. He is a Computing specialist (CAS Master Teacher and SSAT Lead practitioner for Computing), Early Years specialist and Apple teacher and lead consultant for Apple platform. Bradley now supports schools in creatively using the LGfL Curriculum and Learning Resources.

Adam Gordon

SEND and Inclusion Manager

Adam has taught in primary and secondary school spending the majority of his career working in special needs schools. As a secondary teacher Adam was a computing lead. Before becoming LGfL's SEND and Inclusion Manager Adam was an Assistant Head Teacher at a large all through special needs school in West London. Adam is passionate about inclusion in general and has a particular interest in the role that technology can play to facilitate inclusion for all.

Customer Service

Leeanne O'Connor

Customer Services Lead

Leeanne has been with LGfL since 2006 and has extensive knowledge of the business and its customer’s needs. With her experience Leeanne has played a key role in enabling LGfL schools to maximise the value of their LGfL service and supporting schools with contract extensions and renewals.

Debbie Aruliah

Customer Services

Debbie has been supporting LGfL schools since 2007, with an emphasis on bandwidth upgrades and contract extensions/details. Debbie is keen to see all schools get the most out of their service and provides help to schools and MATs alike to ensure they receive support where and when it’s needed.

Lydia Musima

Customer Services

As a first point of contact, Lydia is waiting to help customers that phone in, responding to enquiries and forwarding them to the relevant departments.

Lydia also helps customers access the SmartBuy product licences, processing applications as well as keeping systems up to date.

Ibukun Ogunnowo

Customer Services

Ibukun assists with general customer enquiries over the phone and via email as well as helping customers access the Smartbuy product licences including Adobe Creative Cloud and Neverware.

CEO Office and Human Resources

Kirsty Egan

Human Resources Officer

Kirsty has been at LGfL for 9 years; with responsibility for recording and maintaining staff data, co-ordinating recruitment and on-boarding, maintaining HR policies and all aspects of Health & Safety and Wellbeing in the workplace. Kirsty has over 10 years’ previous experience managing large teams in the recruitment sector.

Amber Denny

Business Support

Amber assists in a varied role, providing business support across teams in LGfL.

She is currently providing support to schools participating in the #BridgeTheDivide initiative; working alongside the procurement and finance team to deliver devices to schools as swiftly as possible.

Business Development & Channel Partnerships

Richard Engers

Sales and Marketing Lead

Richard has more than 30 years IT Industry expertise. He started life in procurement, moved into sales and then into sales and project management. Richard supports & guides schools, colleges, MATs and councils through the sales lifecycle. Richard also supports LGfL’s marketing activities and events management.

Dan Robinson

Customer Relationship and Service Development Manager

Dan has been involved in Education for over 20 years, account managing and developing business with schools, colleges, LA’s and MATs across London and the South East. He supports schools including those wishing to on-board, showcasing the safeguards, protections and resources LGfL/NGfL includes in its ‘Save More Than You Spend and Keep Children Safe’ portfolio.

Richard Martin

Digital Transformation Network Lead

Richard has held senior technology leadership roles in the public and private sector. Richard established the Digital Transformation Partnership with nearly 80 suppliers to co-ordinate and support digital transformation nationally using LGfL services. Richard provides advice and support to MAT’s on developing their IT Strategies.

George Crace

Business Development Executive

George has a varied background in Sales & Marketing, working with consultancies, start-ups, sustainability and now education. The common theme throughout all his work however is his desire to make a difference. George’s focus will primarily be with the #BridgeTheDivide initiative before helping introduce new schools into the NGfL community and showcasing the wide range of benefits this includes.

Derryn Nesbitt

Sales Support Officer

Derryn has a background in Sales Support and Customer Service for various sectors. Derryn will be providing support to schools participating in the #BridgeTheDivide initiative and supporting them in the development of their digital strategies through LGfL services.

Programme Management

Michael Eva

Programme Manager

Michael Eva has held senior project and security roles in the Public Sector. Michael is leading LGfL’s work on GDPR and supporting the development of LGfL’s security platforms.

Communications and Design

Mark Eagle

Graphic Designer and Web Developer

Mark is an Interdisciplinary Graphic Designer and Front-End Web Developer with a focus on strategic brand design, web + UI, and commercially-driven communications design. Through art direction and creative ideas, he brings the LGfL brand image to life by coding, building responsive websites and creating relevant content experiences that are captivating and a joy to view on every device. The results help to connect with customers and build brand loyalty.

Cy Foster

Communications Assistant

Cy manages all social media accounts for LGfL, assisting with all forms of mass communications and marketing of the many services LGfL has to offer. She also provides support for the development of the NGfL website.


Terry Brewer

Procurement Lead

Terry is LGfL’s procurement lead and has held senior roles in local government and national services. Terry has a track record of delivering innovation and significant savings and has played a key role on the development of LGfL’s SmartBuy service which is saving schools millions of pounds.

Rob Yems

Procurement Manager

Rob is LGfL’s procurement manager and has worked in educational procurement for 15 years supporting organisations such as the Department of Education and directly for many schools and MAT’s. He fully understands the challenges schools face and has helped deliver significant savings to front line education. Rob manages LGfL’s daily procurement activity.

Local Government

John Bagley

Local Government Lead

John looks after LGfL’s Local Government practice which is now available across the UK. John has an extensive knowledge of technology in the public sector and is currently focused on developing a new generation of network services to support public sector transformation.

Richard Hannah

LGfL Pledge 2020 Lead

Richard Hannah has held senior leadership roles in the public and private sector both in the UK and internationally. Richard is leading the implementation of Pledge 2020 which is focused on building one of the fastest and most secure networks in the world.


Ian Bannerman

Technical Support Lead

Ian is a new addition to the Operations Team and has nine years experience working in IT within the Education sector. Ian supports LGfL staff and provides 2nd and 3rd line assistance to Schools.

Kam Varma

Technical Support Apprentice

Kam is responsible for assisting the Operations department to deliver on and off-site technical support to the LGfL / NGfL community. Kam has worked previously in Education as Governing Body Clerk.


Alan Phillips

Group Financial Controller

Alan manages the Finance Team as well as external contractors for LGfL as well as LGL to provide a service to all the LGfL Teams in maintaining systems and processes to control, record and report on the financial performance and continued financial viability to the Trustees, Charities Commission and Companies House.

Laura Penn

Financial Systems and Business Intelligence Manager

As a management accountant and experienced Sage consultant with over 20 years’ experience in senior financial management and consultancy roles Laura brings a wealth of experience to LGFL. Currently responsible for implementing the Sage 200 upgrade as well as automating and streamlining processes to support the finance function.

Fay Kingsley

Finance Assistant

Fay has worked at LGfL for 8 years and looks after invoicing, Supplier purchase orders, account management and other Financial duties. She has 28 years of Financial Sector experience.

Lauren Coppin

Finance Assistant

In my role as Finance Assistant I mainly cover our LGL business finances. As well as carrying out my day to day duties I also have some involvement with system upgrades, process changes, training team members and creating task guides. I have a number of years of experience working in Finance and Management accounts at various different companies ranging from Oil and Gas to Media and Recruitment.

Daniele Gouro

Finance Assistant

Daniele is responsible for collecting and recording financial Information into the LGfL systems and posting all cheques, invoices and Credit Note into the Ledgers. She is responsible for running a weekly analysis report, reviewing outstanding payment and liaising with customers to bring their account current.

Shalini Khosla

Finance Assistant

Shalini is a new addition to the Finance team. She has experience in Purchase ledger and Sales ledger duties as well as assisting in the preparation of management accounts. At LGfL, her role is varied, and she assists with all financial duties.


Elaine O'Brien

Admissions and Pupil Premium Lead

Elaine supports Councils and schools in London and Surrey with the co-ordinated admissions process across reception, junior and secondary phases of education. Elaine also champions and leads on the Free School Meals eligibility checker which has identified over £50M in potential claims since it was introduced in 2014.

Myra Gore

eAdmissions Services Administrator

Myra assists with supporting Councils and schools in London and Surrey with the co-ordinated admissions process across reception, junior and secondary phases of education, as well as providing support on the Free School Meals eligibility checker